For customers ordering from any country outside of the EU - It is really important and we would highly recommend that you check your national import policy. It is essential that you understand and budget for any import taxes that you may have to pay. Fluid kiteboarding is not responsible for these charges and if they are due you should be contacted by your customs office.
Unfortunately, if Fluid kiteboarding sends an item out and it is then rejected by the customer due to these import charges you will receive the full refund for the item when it is returned to Fluid kiteboarding minus the total shipping and returns costs. Please don’t hesitate to ask if you have any questions regarding this.
Upon delivery please check all items have not been damaged in transit before you sign for them. If any damage is visible, please ensure you sign as "Damaged" and you are with your rights to refuse and ask that they are returned to the sender. If you cannot thoroughly check the goods please sign for as ‘unchecked’.
It is your duty to inspect and confirm that the goods are in perfect condition before signing.
If the goods are damaged and not singed for as such, Fluid kiteboarding cannot accept any liability and the item will not be replaced or reimbursed.
Fluidkiteboarding.com reserves the right to refuse any order and will advise the potential purchaser in reasonable time.
In exceptional circumstances we may have to contact you if a destination evokes additional charges.